Piedmont Service Group
  • Service
  • Chesapeake, VA, USA
  • DOE
  • Hourly
  • Full Time

As a Customer Service Representative for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.

  • Daily coordination of  Service Technicians to perform scheduled maintenance and repairs to assure customer commitments are met
  • Daily, weekly, monthly scheduling of all Technicians
  • Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs
  • Quoting repair work to customers and follow up procedures
  • Work with A/R Department on current Customer status
  • Working with Project Manager on warranty issues
  • Other tasks such as evaluating and ordering office supplies, mail and reception
  • All other  duties as assigned

Job Requirements

  • Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)
  • Excellent verbal/written communication skills
  • Excellent customer service and phone skills
  • Able to understand technical terminology and mechanical processes
  • Key2Act (Wennsoft) and MobileTech software experience a plus
  • Strong organizational skills
  • Ability to multi-task, detail oriented and have an outgoing/positive attitude
Piedmont Service Group
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